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Mobile Outlets Help and Support Desk - Tel: 0871 522 3400

help and support

Can't find the answer then please call 0871 522 3400

Billing queries

	I am being charged more than the deal advertised on this site.
	I have returned my handset but have received a bill from the network.
	I have received a text bundle/service I did not order.
	Can I change my price plan?
	I have been overcharged on my bill.

Cashback

	Which monthly bills will I need to send in?
	I have not received my automatic credit.
	I have not received my bills from the network.
	I could not claim due to unforeseen circumstances.
	How do I claim my cashback?
	What is a Network promotion?
	Terms and Conditions
	Download Cashback Offer leaflet.

Connections

	My handset is connected but I cannot make outgoing calls
	My handset is not connected.
	Which Networks can I port to?

Delivery info

	Information about our delivery service.
	How can I track my order and delivery?
	Can I change my delivery address?
	What does limited stock mean? When will you deliver these handsets?
	What happens if I miss the delivery?

Faulty handset

	What can I do if my handset is faulty?
	Download old Cashback Offer leaflet (pre Nov 2006)
	Exchange and Refund Policies

Insurance

	What does my policy cover?
	How do I make a claim?
	Where can I find the terms and conditions?

Money4me

	What is Money4Me?
	How do I recommend a friend?
	How much money will I receive and when?
	How many people can I recommend?
	Money4me Terms and Conditions

Number transfer

	Can I port from pay as you go to pay monthly?
	Which Networks can I port to?
	How do I port my number?

Order amendment

	How can I amend or edit a recently placed order?
	I want to change my delivery address.
	I want to verify the details of my order.

Terms and conditions

	Exchange and Refund Policies
	Terms of Sale
	Repairs Policy

Terms & Conditions

Phones Coming Soon

Mobile Phone Reviews

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