Contact Us

Before contacting customer support please check out the common questions we get asked below, if you cannot find your answer here then please contact customer support on 0871 522 3400

Billing queries

	I am being charged more than the deal advertised on this site.
	I have returned my handset but have received a bill from the network.
	I have received a text bundle/service I did not order.
	Can I change my price plan?
	I have been overcharged on my bill.

Cashback

	Which monthly bills will I need to send in?
	I have not received my automatic credit.
	I have not received my bills from the network.
	I could not claim due to unforeseen circumstances.
	How do I claim my cashback?
	What is a Network promotion?
	Terms and Conditions
	Download Cashback Offer leaflet.

Connections

	My handset is connected but I cannot make outgoing calls
	My handset is not connected.
	Which Networks can I port to?

Delivery info

	Information about our delivery service.
	How can I track my order and delivery?
	Can I change my delivery address?
	What does limited stock mean? When will you deliver these handsets?
	What happens if I miss the delivery?

Faulty handset

	What can I do if my handset is faulty?
	Download old Cashback Offer leaflet (pre Nov 2006)
	Exchange and Refund Policies

Insurance

	What does my policy cover?
	How do I make a claim?
	Where can I find the terms and conditions?

Money4me

	What is Money4Me?
	How do I recommend a friend?
	How much money will I receive and when?
	How many people can I recommend?
	Money4me Terms and Conditions

Number transfer

	Can I port from pay as you go to pay monthly?
	Which Networks can I port to?
	How do I port my number?

Order amendment

	How can I amend or edit a recently placed order?
	I want to change my delivery address.
	I want to verify the details of my order.

Terms and conditions

	Exchange and Refund Policies
	Terms of Sale
	Repairs Policy